Can I change my deposit limit at any time?

Yes, though limit reductions take effect immediately. Increasing a limit comes with a 7-day waiting period — this helps prevent impulsive decisions. This responsible gaming policy is there for your benefit.

Will I get my balance back if I self-exclude?

Yes. Once self-exclusion is active, any remaining balance in your account will be returned to your registered payment method. Processing typically takes 3–5 business days.

What is the difference between a cooldown and self-exclusion?

A cooldown is a temporary break — from 24 hours up to 6 weeks. Once the period ends, your account is automatically reactivated. Self-exclusion is a longer-term measure — from 3 months up to permanent — and cannot be reversed before the set period expires.

Someone I know is struggling with a gaming problem — what can I do?

Start by talking to them directly and with empathy — without judgement. You can also contact yesb asia's support team on someone else's behalf. We can help apply protective measures to the account in question.

Are there any measures in place for users under 18?

yesb asia strictly enforces an 18+ policy. Age verification is mandatory at registration. If a minor is found to have opened an account, it is immediately closed and all funds are refunded. Parents or guardians who have any concerns should contact our support team right away.

Is there a cost to use the responsible gaming tools?

No, they are completely free. Deposit limits, session timers, cooldowns, self-exclusion — all tools are provided to every yesb asia member at no charge. Ensuring responsible gaming is our responsibility.

yesb asia | Responsible Gaming and Safe Play Guide

1. What is responsible gaming?

Responsible gaming means enjoying gaming while staying in control at all times — control over your money, your time, and your emotions. At yesb asia, we believe gaming should be a healthy form of entertainment, not a way to escape life's pressures.

Online gaming is growing in popularity across Bangladesh, with millions of people playing every day for entertainment. But when gaming shifts from enjoyment to compulsion, it becomes a problem. The core idea of responsible gaming is simple — you control the game, not the other way around.

Yesb asia's responsible gaming program is built to international standards. We don't just set rules — we help you make the right decisions. Our goal is to ensure every player has a positive experience.

The key takeaway: Responsible gaming isn't about playing less — it's about playing smart. Stay within your limits and enjoy every moment.

2. yesb asia's Core Policies

Yesb asia's responsible gaming policy is founded on a set of clear principles that are reflected in every decision we make on the platform.

For entertainment only: Online gaming is for entertainment only. It should never be treated as a reliable source of income.
Play within your means: Never bet money you cannot afford to lose. Using funds meant for food, rent, or family expenses to gamble is never acceptable.
Time awareness: Keep your gaming time defined. Playing late into the night or skipping work to play is harmful in the long run.
Accepting losses: Losing is a normal part of gaming. Chasing losses by placing bigger bets to try to win your money back is a dangerous habit.
Avoid playing under the influence of alcohol or drugs: Gaming while under the influence reduces your ability to make sound decisions.
Family and Friends First: Gaming should never take priority over family, friends, or professional responsibilities.
Stay grounded in reality: There is no guaranteed way to win. Every game is random and outcomes are never predetermined.

yesb asia's commitment: We are committed to promoting responsible gaming. Our platform does not use any marketing tactics that encourage harmful behaviour.

3. Warning Signs of Problem Gaming

Sometimes it can be hard to recognise when gaming is becoming a problem. If you or someone close to you is showing any of the signs below, it's time to take notice. These are warning signs of behaviour that goes against responsible gaming.

You're spending beyond your budget and going back to withdraw more money the next day
Continuing to play after a loss, convinced that a win is just around the corner
Neglecting work, studies, or family responsibilities because of gaming
Lying to family or friends about your gaming
Feeling restless, irritable, or anxious when you are not gaming
Borrowing money or taking loans to fund your gaming
Wanting to stop gaming but finding you keep coming back
Sleep, diet, or health suffering but you still cannot stop playing

Stop and Get Help: If two or more of the signs above apply to you, please reach out to the yesb asia support team. You are not alone.

4. Our Responsible Gaming Tools

Yesb asia provides all members with a range of effective responsible gaming tools. These tools are completely free and available to use at any time.

💰

Deposit Limit

Set the maximum amount you can deposit per day, per week, or per month. Limit reductions take effect immediately.

⏱️

Session Time Limit

Set a maximum duration for each gaming session. When the time is up, you will be automatically logged out.

⚡

Reality Check

Pop-up notifications will appear at set intervals to remind you how long you have been playing.

🛑

Cooldown Period

Take a temporary break from 24 hours to 6 weeks. During this period, your account will be inactive for gaming.

🔒

Self-Exclusion

Close your account for 3 months, 6 months, 1 year, or permanently. This cannot be reversed while active.

📊

Activity History

View a detailed history of all your gaming and financial activity — the most effective way to understand your own habits.

5. Steps for Healthy Gaming Habits

Build small, consistent habits for responsible gaming. yesb asia recommends following these simple steps.

1

Set a Budget Before You Play

Before each session, decide the maximum amount you are willing to spend. Make sure that losing that amount will have no impact on your day-to-day life.

2

Set a Time Limit

Set a timer on your phone. When it goes off, stop playing — whether you're winning or losing. Keep the session limit feature enabled on your account.

3

Stop After a Loss

Once your budget is gone, stop playing for the day. The thought "just one more round and I'll win" is the biggest obstacle to responsible gaming.

4

Take Regular Breaks

Take at least a 15-minute break every hour. Get up, drink some water, take a short walk. Keeping your body and mind refreshed makes it easier to stay in control.

5

Tell Your Family

Don't keep your gaming a secret — let a family member or trusted friend know. They can help keep you accountable.

6

Ask for Help When You Need It

If you feel like you're losing control, don't hesitate — reach out to yesb asia's support team or a professional counselor. Asking for help is a sign of strength.

Remember: The outcome of every game is entirely random. No strategy or system can guarantee a win. Responsible gaming means accepting this truth.

6. Support & Contact

Getting help at yesb asia is easy. Our responsible gaming support team is here for you 24 hours a day, 7 days a week.

Live Chat: Get instant help through the live chat feature directly on the platform.
Email: [email protected] — Responses within 24 hours.
Self-exclusion request: Activate self-exclusion directly from your account settings or by contacting our support team.
Changing limits: Use settings or contact support to increase, decrease, or remove your deposit or session limits.

Keep in mind: Any attempt to open a new account during an active self-exclusion period will be rejected, and any deposited funds will be returned. This policy exists to protect you.

Yesb asia — The Complete Guide to Responsible Gaming

The Pillars of Responsible Gaming

Budget Control

Setting Time Limits

Breaks & Cooldown

Self-Exclusion Benefits

Mental Health Awareness

Minor Protection

Contents